The IT development in recent decade created lot of challenges to organization behavior.
Microsoft word processor took away the job of typists. Email stole jobs from office assistants and postmen. Accounting software replaced roles of book keepers. ERP system kicked out production planners. Adoption of new technology changes our work environment and organization structure.
As a software vendor, we come across lot of conflicting situations among IT department and users. Implementing a new IT system means more than rolling out a new system to users but changing their work habit and reassignment of roles and responsibilities. Resistant to change is a normal reaction.
Based on our experience, IT project failure could be a technical issue but in most cases, it is a people issues.
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