Balanced scorecard is a framework to help organization alignment.
The scorecard has 4 strategic objectives
1. Financial
2. Customers
3. Internal Process
4. Learning and Growth
Each team or functional department can define their own measurement on the above 4 objectives.
This class reminded me the Appraisal System in PwC. They do have a very objective and systematic way to review staff performance and tie up the firm's objective to staff's objective.
Is it feasible for me to bring this framework to Beijing? We need a system for measurement!
Action item: Work out a plan to share with my partner this weekend :)
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